Refund Policy

1. Overview

This Refund Policy explains when and how you can request a refund from Ennovision Ltd ("Ennovision", "we", "us") for payments made through our website or to our designated bank accounts. It should be read together with our Terms & Conditions.

We aim to be fair and transparent. The rules below balance our need to plan resources (instructors, engineers, infrastructure) against your right to a reasonable refund where we have not started delivering.

2. Training programs

Cooling-off period

You may cancel a training enrolment for any reason within seven (7) days of payment and before the course start date, whichever is earlier, and receive a full refund less any non-refundable third-party charges (for example, payment gateway processing fees, where these cannot be reversed).

After the cooling-off period and before the course starts

• More than 14 days before the start date: 80% refund.
• Between 7 and 14 days before the start date: 50% refund.
• Less than 7 days before the start date: no refund, but you may transfer your seat to the next cohort once at no extra charge, subject to availability.

After the course has started

Once the course has begun, fees are non-refundable. This is because instructor time, materials, and seat capacity have already been committed. In exceptional cases (for example, serious illness with documentation, or relocation), we may offer a partial credit toward a future cohort at our discretion.

If we cancel a cohort

If Ennovision cancels a cohort before it starts (for example, due to insufficient enrolment), you will receive a full refund of fees paid, or the option to roll over to the next cohort.

3. Software development & digital projects

Software and digital solutions projects are bespoke work delivered against a signed quotation or statement of work ("SOW"). They follow different refund rules to off-the-shelf products.

• Project deposits are non-refundable once work has begun. Deposits secure our team's calendar and cover initial discovery, planning, and architecture work.
• If we have not yet started work on the project, you may request a refund of the deposit within 7 days of payment, less any direct costs already incurred on your behalf (for example, third-party licences, domain registrations, or cloud subscriptions).
• Milestone payments cover specific deliverables. Once a milestone has been delivered and accepted (or has gone 7 working days without written rejection), it is non-refundable.
• If you cancel mid-project, you will be invoiced for all work performed and reasonable costs incurred up to the cancellation date. Any prepaid amount in excess of that figure will be refunded.

4. Retainers & subscriptions

Maintenance retainers and support subscriptions are billed in advance for each billing cycle (monthly or quarterly).

• You can cancel a retainer at any time. The cancellation takes effect at the end of the current paid billing cycle.
• Paid retainer fees for the current cycle are not refunded pro-rata, because the resources for that cycle have already been allocated.
• If we materially fail to deliver the agreed retainer scope for a billing cycle and cannot put it right within 14 days of being notified in writing, you may request a fair pro-rata refund for that cycle.

5. Consultations

• Consultation bookings cancelled 24 hours or more before the scheduled time: full refund, or free reschedule.
• Cancellations within 24 hours of the scheduled time, or no-shows: non-refundable.
• If we have to cancel a session, you will be offered a reschedule or a full refund — your choice.

6. Non-refundable items

The following are always non-refundable:

• Payment gateway processing fees charged by Flutterwave or other providers, where these cannot be reversed by the provider;
• Third-party licences, subscriptions, domains, cloud credits, and assets purchased on your behalf;
• Custom design or development work that has already been delivered and accepted;
• Downloadable course materials, recordings, or templates that have already been accessed or downloaded.

7. How to request a refund

To request a refund, send an email to info@ennovisionlimited.com with:

1. Your full name and the email used at payment;
2. The Flutterwave transaction reference or proof of payment;
3. The service or training the payment relates to;
4. The reason for the refund request.

We will acknowledge your request within 2 business days and confirm a decision within 7 business days.

8. How refunds are processed

• Approved refunds are sent back to the original payment method wherever possible (for example, refunded to the same card or bank account via Flutterwave).
• Refunds typically settle within 5–14 business days of approval, depending on your bank and card scheme.
• Refunds are issued in Nigerian Naira (NGN). We are not responsible for currency-conversion losses incurred by your bank.

9. Chargebacks and payment disputes

If you have a concern about a payment, please contact us first — we can usually resolve issues directly and more quickly than a bank chargeback. Filing a chargeback without first contacting us, or filing a chargeback after a service has been delivered as agreed, may result in suspension of services and recovery of the disputed amount through lawful means.

10. Contact us

For refund questions: